Refund, Returns, & Exchanges Policy

Upon purchase, your order will be shipped within 1-2 or 5-7 business days, depending on your selected shipping, from our third party’s distribution center located in Clinton, Maryland.

We want to make sure you are completely satisfied with your Hidden Heroes apparel. If you are not for any reason, we want to fix it. We have a 30-Day refund and return policy. To return your item, simply include a receipt or proof of purchase (i.e. your confirmation email with order number) with your package along with any item from your order you wish to return. The item must still be in its original packaging and condition (with tags) for a refund. Please send returns to 8861 Branch Ave #1039 Clinton, MD 20735.
The product may be returned via the method of your choice (FedEx or USPS) at your expense. The Elizabeth Dole Foundation does not cover the cost of shipping for returns unless the item is damaged and you wish to exchange it for a new one. We recommend using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost items.

Once your return is received, we will confirm receipt of your returned item via email. Your refund will be processed, and a refund will be applied to your credit card or original method of payment within 2-10 business days.

If you complete a request for a refund, please check the bank account used for making the original purchase. If you still haven’t been refunded 10 days after the item is returned, please contact [email protected]

We are happy to replace items if they are received as defective or damaged and will cover the cost of shipping for exchanges. To begin this process, please email us at [email protected] Exchanges should be sent to 8861 Branch Ave #1039 Clinton, MD 20735.
A replacement item will be sent to you within 5-7 business days upon receiving the original product.

All purchases of sale items are final. Sale items are excluded from our refund policy.