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Effective Date: February 02, 2021

This Privacy Policy of Caring for Military Families: The Elizabeth Dole Foundation (“Foundation”) describes how we collect and use information about any person who, or entity that accesses, views, and/or uses (“access”) the Foundation’s web sites including without limitation those available at or through https://www.elizabethdolefoundation.org/, https://elizabethdolefoundation.comhttps://shop.hiddenheroes.org/, https://www.dolemilitaryfamilies.org/, and https://www.dolemilitaryfamilies.com, along with any content, information, materials, features, services, or anything else available at or through or used in connection with the Foundation’s web sites (collectively, “Web Sites”).

Privacy Notice

 

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how http://www.shop.hiddenheroes.org (the “Site”) collect and process your personal information through our Site. By using our Site, you are consenting to the practices described in this Privacy Notice. 

 

What personal information do we collect?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect: 

 

  • Information you give us. We receive and store any information you provide. 
  • Automatic information. We automatically collect and store certain types of information about your use of our Site. 
  • Information from other sources. We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records. 

 

For what purposes do we use your Personal information?

We use your personal information to operate, provide, develop, and improve the products we offer to our customers. These purposes include: 

 

  • Purchase and delivery of products. We use your personal information to take and handle orders, deliver products, process payments, and communicate with you about orders, products, and promotional offers. 
  • Provide, troubleshoot, and improve our Site. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Site. 
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect sellers’ information regarding place of establishment and bank account information for identity verification and other purposes. 
  • Communicate with you. We use your personal information to communicate with you. 

 

What about cookies and other identifiers?

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services for additional purposes, including: 

 

  • Keeping track of your specified preferences.
  • Keeping track of items stored in your shopping basket.
  • Conducting research and diagnostics to improve our products and content. 
  • Preventing fraudulent activity. 
  • Improving security. 
  • Delivery content, including ads. 
  • Reporting. This allows us to measure and analyze the performance of our services.

 

Cookies allow you to take advantage of some of our Site’s essential features. For example, if you block or otherwise reject our cookies, you may not be able to add items to your Shopping Cart or checkout. 

 

You can manage browser cookies through your browser settings. 

 

Do we share your personal information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ information only as described below: 

 

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, sending emails, and processing payments. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. 
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Hidden Heroes or substantially all of our assets are acquired, customer information will be one of the transferred assets. 

 

How secure is information about me?

We design our systems with your security and privacy in mind by: 

 

  • Working to protect the security of your personal information during transmission. 
  • Following the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. 
  • Maintaining physical, electronic, and procedure safeguards in connection with the collection, storage, and disclosure of customer personal information. 

 

What information can I access?

You can access your information, including your name, address, and payment options in the [INSERT LOCATION] of the Site.

 

California Consumer Privacy Act 

These additional disclosures are required under the California Consumer Privacy Act: 

 

  • Categories of personal information collected. The personal information that Hidden Heroes collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, fall into the following categories established by the California Consumer Privacy Act: 

 

  • identifiers such as your name, alias, address, phone numbers, or IP address; 
  • personal information, such as credit card number; 
  • age, gender, or other protected classifications; 
  • commercial information, such as purchase history; 
  • internet or other electronic network activity information; 
  • geolocation data, such as the location of your device or computer; 
  • professional information; and
  • inference data, such as information about your purchase preferences. 

 

  • Categories of personal information disclosed for a business purpose. The personal information that Hidden Heroes disclosed to third parties identified in the “Do we share your personal information?” section about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act: 

 

  • identifiers such as your name, alias, address, phone numbers, or IP address; 
  • personal information, such as credit card number; 
  • age, gender, or other protected classifications; 
  • commercial information, such as purchase history; 
  • internet or other electronic network activity information; 
  • geolocation data, such as the location of your device or computer; and 
  • professional information.

The Foundation uses various technology and procedures to secure the information that we collect from and about you and your access to the Web Sites.

You may opt-out of certain uses of your personal information as follows: (1) you may “unsubscribe” from our mailing list using a link provided in email that we send you from time to time; (2) you may “unregister” from our Web Sites by sending us an electronic message using the form available at https://www.elizabethdolefoundation.org/contact-us/. As for the latter, within a reasonable amount of time once you are “unregistered,” the Foundation will discontinue sharing your information with third parties who might otherwise send you advertising.

With respect to donations made over the internet, we use a third party donation processor for handling credit card and electronic check payments. The security of those transactions is subject to the terms of the processor; those third party terms are linked on the web pages where you may provide information to make donations.

With respect to donations made by check, for example sent by mail, we have put in place internal procedures to protect the security of the financial information associated with checks.

We may use “cookies” or other client-side web storage options that collect information for example about you or your web browsing. We also may employ “tracking” technologies. Typically, cookies may be blocked and tracking may be disabled using your web browser or preference settings on your electronic device; if you choose to do so, your access to the Web Sites may be impacted. We also may monitor access to the Foundation’s Web Sites for various purposes and using various techniques, some of which may be implemented using third party services.

Please direct any questions or concerns about this Privacy Policy to the Foundation’s Executive Director by written notice either to Caring for Military Families: The Elizabeth Dole Foundation, Attn: Executive Director, 600 New Hampshire Avenue, NW, STE 1020, Washington DC 20037 or by electronic message using the form available at https://www.elizabethdolefoundation.org/contact-us/.

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